Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-15 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
7-15 Business days |
| Central & South America |
7-15 Business days |
| Asia |
5-10 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Keep Green Life (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://keepgreenlife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at@keepgreenlife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at customercare@keepgreenlife.com
WoW ! this one is a life changer !!!
For small area, but effective and very good value for money
Fantástico.-
On trial.
Works without problem
Came quickly, delivered by courier
Worth buying.
Looks like it works fine. But I don't know how effective it will be. I honestly don't notice anything in the environment.
All is well. The machine works, while there is no upon. In Moscow they delivered incredibly: 3 days after payment. Good luck to store!
Excellent. Thank you very much!
Late arrived but thank you
Good machine, very fast delivery 3 days. Works on three positions. At the smallest turns can not be heard at all until you raise your ear. At the highest revolutions gives a good jet. For the bedroom is the best. For the big hall it is better to take two
Ordered on May 22, 2020 Received on 02 July 2020 The product arrived quite quickly, the packaging took some naughty blow but the device has nothing them. They work well and seem to do their job well. He sucks the dust on the sides and releases the filtered air from above, I would have preferred the opposite but it does not matter and it sucks the particles well in the air (tested after blowing on my pc with another machine And in minimal mode it makes very little noise, probably unknowing next to an open window
After one week of use, I can clearly see that the HEPA filter is cleaning the air just by the amount of dust/dirt collected on the filter! Great value for money. It is actually very pleasant to sleep with at night as the sound helps me to sleep.
Nice little purifier. It seems auto turns off after a while so need to press it once a day.
The device is not as large as you expect,, the smell of cooking is almost 0-0 , delivery delay due to corona of course, but I think its supposed price is SR, this is a preliminary comment and I will leave another comment after ten days you can
5+
He arrived in 40 hours (very fast). The device works very well. It takes time to see if it's really effective.
Took only 2 days to arrive and works in perfect condition, filters and air with 3 levels of speed
ordered 9.9.20 recieved 21.9.20 in Israel while Corona quarantine, very nice delivery packed well .look all good material for first day all working good bought for office room 3:3 meters my friend suggested this product he was very happy with the filters ,he said really changed environment for better air breathing I want to feel it too
Very attentive. The product first came wrong, after he sent the right. Believe like we are human all can go wrong, just querermos fix. It promptly corrected, no problem. Arrived in 10 calendar days after shipped.
The air and smells are purified by 7% but the size is very small
So far as good as advertised.
Very good for the price, but must be nearby because the area of action is reduced
Good!!!!!