Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-15 Business days |
| Canada, Europe |
7-15 Business days |
| Australia, New Zealand |
7-15 Business days |
| Central & South America |
7-15 Business days |
| Asia |
5-10 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Keep Green Life (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://keepgreenlife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at@keepgreenlife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at customercare@keepgreenlife.com
The was offered with a fair dcisount, so how could i resist the temptation :-)
מוצר מעולה ונעים
Sewn very well, the fabric is pleasant. Not yet washed. If they sit down when washing-I'll add a review
Received rather quickly. Great quality!
One of my favorite onesie sets! The 9 month size fits my 4 month old (he typically wears the 6-9 month size).
очень чёрный и порядочный оказался продавец, посылка где то потерялась толи её вернули обратно, вв слал мне новый и больше размер как я и просила. все быстро пришло, красивое и качественно. очень понравилось
safely packaged , respect to the store
приятные кофточки, 10 дней до Израиля
Such as the photo, very good product 100% recommended, and very fast shipping
Fast delivery
Took 4 months to arrive. The store was quite attentive regarding this.
size is a bit big and there's a spelling mistake on one of the bodysuits
El pedido se corresponde con la descripción. Envio muy rápido. En poco mas de una semana ha llegado a España.
Заказываю у этого продавца второй раз, болики отличные, качеством довольна. Посылка пришла быстро
Excellent product. Very good cotton, not distilled or trimmed with washed. I ordered one more size for my son and app 1 month and a half was delayed. I'll ask again
Посылка шла месяц и неделю, хотя в Израиле уже была через 3 недели! У нас посылки держат зачем то неделями... Вирус столько не живёт!!! Зато пришла прямо на дом: продавец так хорошо утромбовал 10 бодиков, что пакет получился достаточно маленьким и его подкинули под ворота (дом на земле). Сами бодики шикарные! Качество отличное, ткань очень приятная, после стирки не сели. Цвета и принты как на фото продавца! Длина даже 46-47 см! На 9ти месячного малыша весом в 10 с лишним кг и ростом 75 см, они ещё даже великоваты, что просто отлично!!! Так что покупкой довольна! 5+++
Nice baby body suit ♥️, am satisfied thx
muito bons chegaram antes do prazo
bought a new here. not disappointed!
лучшие бодики на али,выросли из одних,заказала те же побольше,хорошо тянутся вширь,и длиннее других боди по длинне
Bought in 30.4 קבלתי the shipping in 3.7 בקשתי mid June cancel because it will be small for me or at least replace no degree נעניתי בקשתי cancel the buying נענתי בשלילה.
looking forward to ordering from here again. loved the quality of
very good! Thank you!
using this for a couple of days already. just as described!
I guess the seller has kindly set the cheapest price for . And the quality is more than great!